Delivery

We are dedicated to ensuring your shopping experience is seamless from the moment you place your order to when your new pieces arrive at your doorstep. We dispatch all orders from our Studio in London, UK, where our products are handmade.

Shipping Rates
Shipping costs are calculated at checkout based on your destination. 

UK
- Standard Delivery £4.95 
- Delivery Time: 3-5 working days

Europe & Ireland
- Standard Delivery: £12
- Delivery Time: 3-7 working days 

United States & Canada 
- Standard Delivery: £18
- Delivery Time: 5-10 working days

Australia & New Zealand
- Standard Delivery: £25
- Delivery Time: 7-14 working days

Processing Time
Orders are processed between 1-3 working days.
During peak periods, processing times may be slightly longer.

Tracking
All orders are shipped with tracking.
You will receive your tracking link via email once your order has been dispatched.

Duties & Taxes
For international orders, duties and taxes may apply upon delivery.
These charges are set by your local customs authority and are the responsibility of the customer.

Delivery Notes 
Delivery times are estimates and may vary depending on customs clearance and local courier services. 


If you have any questions about your delivery, please do not hesitate to contact our Customer Service team. We're here to help Monday - Friday, 9am - 6pm. 
Email: support@lilyrou.com